#Ilooklikeatechwriter

 

International-Womens-DayI know I just posted yesterday, but I have had a working draft of this piece in the hopper for a while; it just never quite grew its feet, as I like to say. And I can’t put a piece on the blog until it has its own feet. But today, being Women’s Day and all, the piece found its feet.

I recalled Isis Anchalee – remember her? She’s the bright, talented, strong, and yes, beautiful platform engineer from the Tech Startup OneLogin who asked her to participate in their ad campaign, which then sparked the #ilooklikeanengineer hashtag movement. It didn’t take long for the misogynists among us to determine that Isis was simply too pretty to be a “real” platform engineer. There’s just no way a smart brain could be housed in that attractive body.

The movement caught on fast, but it has faded just as quickly. It’s not enough to repeatedly have lists like Forbes top 30 women under 30, although that’s a great list. I say it’s not enough, because when a company like Microsoft reveals its diversity numbers to reflect the staggeringly awful truth: over 75% male and 60% white, with an only 29% female workforce globally, that’s alarming. And then comes the real hit: only 12.5% of Microsoft’s senior leadership in America is female. (Source: Forbes). This is happening even though we know that women are generally better at coding tasks than men.

But we also have to reveal the truth that, according to the US Department of Labor, only 12% of Computer Science graduates today are women.

Why? What about this environment is blocking women? Are we really just not cut out for this field?

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Not really. According to Gayle Laakman McDowell, author of Cracking the Interview, and a coder herself, it’s primarily that girls, when they are girls, are mostly sent the message that, “hey, this stuff is not for you.” Subtly or overtly, young women are, from a very young age, steered toward the humanities while young men are steered toward hard sciences. (We’ve known this for a long time, but I’m providing ethos here. I’m a writer, so to show you I have backup, I provide a subject-matter-expert, okay?)

So we tell girls and young women that they just don’t look like coders. They look like teachers, they look like nurses, they look like bank tellers or whatever, but they do not look like they fit in the cubicle-hive style pressure system that is software development or platform engineering. Is that it?

In other areas of their lives, we are telling them to be “totally natural,” or to be proud of what they look like. We tell them to embrace their body types and to live their lives with gusto. Kate Winslett recently signed a modeling deal with L’Oreal that has a “no Photoshop” clause, and we applaud this honesty and truth to herself.

But we haven’t told young girls that if their true beauty is in writing code, that they are totally entitled to that gorgeousness?

The percentage of women who work in tech companies remains consistent, at around 30%. So there ARE women who do this stuff, but it’s stagnant. It is failing to grow. Even though more women go to college, and an even greater number of women attain graduate degrees, the percentage stays flat. Now, what I find truly remarkable is that the percentage of women in technical or leadership roles – roles where they can actually influence the direction the company takes, is even lower. This difficulty may be the result of well-known sexism in the technology sector, or at least an unwillingness to combat it. The New York Times ran a great piece in April of 2014 called “Technology’s Man Problem,” documenting just this trend, and not much has changed in the last two years, but some things have.

It is not just a matter of moving more girls into a pipeline of studying STEM, because the high rate of attrition in tech moves them right on out the door just as quickly. Teaching women and girls that the tech field is appealing, lucrative, and open to them is not the quick fix we hoped it would be. Instead, fixing the culture that says, “you don’t look like an engineer, coder, tech writer…” THAT is the solution, or at least part of it. In the UK, a campaign called “This Girl Can” strives to connect young women through physical activity and inspiration, while here in the US, Target recently launched an ad campaign called Target Loves Every Body.

I believe we need a culture shift that defines, or redefines, the landscape to show that coders look like lots of things, and writers look like lots of things. Women in many careers have been trying to reshape their images from Hollywood to magazine covers, so why not in Silicon Valley, too?

Women helping women is the key to confidence and the key to success. If tech culture is going to change, everyone needs to change. The emotional and professional cost is simply too high not to. So on this, Women’s Day, the challenge is to reach out to a woman in your field – or a woman not yet in your field – and mentor or inspire, encourage or reassure her. That is how it gets done. Make a pledge to yourself that you will make room in tech for one more young woman, or that you will make additional room for one more established woman. It’s a jungle in here. Even women who have worked in here for years can get lost in the tangle of tasks, so have lunch this week, next, and next month too. There is networking to be done, and we could all use it. Today does not need to be the only Woman’s Day you have this year. Let the women in your life, especially in your tech life, know that they LOOK like accomplishers, achievers, builders, and leaders.

And then, if you are a woman, make sure you accomplish, achieve, build, and lead.

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Want The Very Best in UX? Hire a Writer

Saying that all technical systems, website creation teams, and indeed software development companies can benefit from a User Experience Designer is like saying that all human bodies can benefit from water. It’s a simple assertion. We all know it, and yet some development groups assume that they know what is best for their customers, or worse yet, they assume their customers know what they want.
What they (the companies, not the customers) do not realize is that the easiest way to enhance the user experience is to hire a good writer. UX design encompasses art, yes, but it must essentially encompass understanding. This seems intuitive, and yet when we look to engage a User Experience professional we do not always assume that he or she is a talented writer.
How do I know this? Well, I used to teach within a professional seminar for the MA in Human-Computer Interaction at a highly-respected university where they were grooming tomorrow’s User Interaction Designers before I took this primo job writing amazing documentation for this crazy-talented company cranking out top-notch software. Surprisingly, though, when I landed here, we did not have a UX guru on our team. I was a bit taken aback that we didn’t have someone like that on the job, but I figured I was new, so I didn’t make waves. Besides, I knew all on my own that really, if there is no art involved, you don’t need interactiondesign, you need interaction writing. So UX talent is not required – a trusted relationship with your writing team is.
I’m not saying that a writer can replace a designer – that’s just bad math. A company that wants to succeed in designing good software, web interface, and more, needs to hire the people who have expertise in software development and web design. After all, writers can’t develop code! But what writers can do is parse the meanings of things. We have the highly developed talent for taking complex ideas of language and inference, metaphor and symbolism, and making meaning from them. And we can tell you when it just doesn’t work. And many of today’s writing programs require classes like Document Design, Communication Design, Visual Communication, and more – things that are akin to how users interact with the ways we are trying to reach them.

storytelling
Writers understand story. We tell stories. And in agile development, what do we call the very things that are on the table for development? Yes! Stories! In scrum meeting after scrum meeting, we task out stories for development, and the scrum master even relies on scenarios to help the team imagine how those jobs will be completed. It is proven in release after release that picturing how a certain element of the product will be used, valued, and consumed by the customer or end-user is a useful tool to the development team. Storytelling allows agile methodology to work, from start to finish. Good writers understand tension and pain, so writing a story or scenario helps to flesh out the documentation that will guide users through installation and troubleshooting. Writers are instrumental in sensing where and when the struggle points will hit for the team long before the software is released for general audiences.
Writers “get” emotion. We deal with it all the time in storytelling. Put a writer in the room in every scrum meeting and just watch how a talented one can help diffuse tense moments over hours invested in an idea that didn’t pan out. It isn’t foolproof, but a writer is also a good catalyst for humor, empathy, kindness and redirection in the heat of the moment. Many writers have a genuine interest in the investment of people, and writers can often help find a silver lining – if there is one to be found – and can redirect the energy. The User Experience is not always found on the outside of the room. Part of the experience is getting the product out the door without trauma.

traumaThe common argument against having a UX person on the team is cost, so often companies toss out the notion as a line-item veto in budget discussions. If there is a place for everyone at the table, that is fantastic, but in the current economy, often we are asked to develop multiple, portable talents. Those who can carry talents across the table are asked to do so. And they should.
The next time you are wondering how your customer might perceive something, I’d ask you to look across the table at your gifted technical writer, your talented copy editor, your incredible documentation specialist, and say, “How does this read to you? What do you think our customers will say? How does this look? What story does it tell?”
You might just be pleased with the answer. You may have found a user…with experience.